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Our Key performance Indicators for the years 2006 2007 2007 2008
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Contractor Performance
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Repairs completed on time
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92%
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Quality of work good or very good
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93%
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Quality of service good or very good
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92%
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Contractor made appointment
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90%
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Repairs Completed on time
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Emergency 100%
Urgent 90%
Routine 91%
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Rent Collection and Arrears
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Proportion of rent collected
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100.88%
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Rent arrears of current tenants (net)
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.71% (£3,385)
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All arrears inc HB arrears
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2.9% arrears
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Rent written off
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£0 (general housing) £6,810 (Forder Lane House)
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Former Tenant debt at 31.03.07
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£207 (Housing) £3,200 (Forder Lane House)
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Void Loss
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Housing: £386 (.07%)
Residential Care Home: £3,524 (1.29%)
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Vacant Dwellings
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Average Relet time
Vacant at 31 March
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3 days general housing
0 0
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Tenant Satisfaction
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DHA carry out a STATUS survey each year in the year 2006/2007 41% of tenants responded.
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In the 2006 survey 91% of tenants responding said they were very or fairly happy overall with the service provided by DHA. non said they were fairly dissatisfied with the service provided.
100% of respondents said they found staff helpful.
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Areas of service delivery where improvements are required (based on survey results)
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Tenants reported the top three most important services were:
Repairs; Value for money for the rent; Quality of their home.
Tenants reported that they were unhappy about the amount of litter and rubbish on communal areas. We have consulted with all service charge payers and are happy to include litter picking and rubbish removal as part of the service.
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